Account Success Manager, Enterprise

Crossbeam

Account Success Manager enhancing customer engagement and growth at Crossbeam, working with enterprise clients to maximize value from our ecosystem intelligence platform.

Posted 5/13/2026full-timeRemote • Arizona, California, Colorado, Massachusetts, New York, Pennsylvania, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Establish strong relationships with your customers to bring a strategic and consultative approach to deployment, adoption, retention and expansion.
Develop a deep understanding of our customers’ partner ecosystems and business priorities, building strong relationships with leaders to integrate the Crossbeam platform into their partner and sales strategies and drive revenue through partnerships.
Understand the customer journey, and key points that lead to value and use that knowledge to coach and educate customers on best practices for successful use of Crossbeam.
Internal power user of the Crossbeam product, and stay on top of the product roadmap and new features as they’re released.
Provide ongoing feedback to the product team to help inform the product roadmap.
Gain a deep understanding of your customer's use case and the problems they’re using Crossbeam to solve, as well as uncovering new use cases across the enterprise.
Drive and anticipate renewal conversations with the customer within your book of business - detect retention risks and draft action plans to mitigate them.
Cross team collaboration is key. Partner with Enterprise Sales, Product, Solutions and leadership to uncover whitespace within new lines of business and influence expansion deals.

Requirements

What you’ll need

6+ years in Customer Success or Account Management at a fast-paced, high-growth B2B SaaS company
Enterprise experience — you've worked with 10k+ employee sized companies and have an understand the complexity of working with enterprise accounts
Understanding of partnerships / ecosystem sales motions (from ISV, GSI and/or VARS)
Track record of success —you've maintained a strong performance in revenue retention across Enterprise accounts
Strategic mindset — you know how to manage large, complex accounts with a clear strategy
Exceptional relationship building— customers see you as a trusted advisor

Benefits

Comp & perks

Collaborative teammates and a culture built on trust and accountability
Competitive compensation and equity
Comprehensive healthcare coverage for you and your family
Remote-flexible with access to co-working spaces in your area
Learning, wellness, and WFH stipends
Flexible time off
Paid parental leave
…and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementRevenue RetentionPartnershipsEcosystem SalesEnterprise SalesStrategic PlanningConsultative SellingProduct Roadmap UnderstandingUse Case Analysis

Soft Skills

Relationship BuildingStrategic MindsetCoachingCollaborationCommunicationProblem SolvingTrust BuildingCustomer EducationFeedback ProvisionAnticipation of Customer Needs