Associate Account Manager
Crossbeam
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Massachusetts, Pennsylvania, Washington • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Help customers realize value from Crossbeam and renew contracts on-time year over year.
- Identify expansion opportunities through user adoption and upsell indicators.
- Work closely with internal teams such as Rev. Ops, Finance, Professional Services and Sales to ensure renewals are processed accurately and timely.
- Build and maintain an in-depth understanding of the Crossbeam product and articulate the unique value it delivers to customers.
- Gain a deep understanding of our customers and how Crossbeam can positively impact their business.
- Build relationships with every contact you encounter.
Requirements
- You have 1+ years of experience in a B2B SaaS Sales or Customer Success and can easily point to repeatable processes you’ve used for success.
- Exceptionally organized, process-driven and can show clear and professional written communication skills.
- Proven success of objection handling.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Flexible PTO Policy
- Parental leave
- Stock Option Plan
- 401k Plan + Match
- Learning & Development Budget
- Remote Work Options
- Generous Wellness Stipend
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B SaaS SalesCustomer Successobjection handlinguser adoptionupsell indicatorscontract renewal processes
Soft skills
organizedprocess-drivenwritten communicationrelationship building