Cross River

Support Engineer

• Design, implement, and continuously improve support processes, workflows, and operational standards.
• Identify inefficiencies and drive automation initiatives to improve productivity and customer satisfaction.
• Drive initiatives to improve service quality, operational efficiency, and customer experience.
• Lead operational readiness for new product launches, feature releases, and organizational changes.
• Collaborate with Support Leadership, Product, Engineering, Customer Success, and Business Operations teams.
• Define and monitor key support KPIs.
• Build dashboards and reports to provide visibility into support performance and trends.
• Analyze operational data and present recommendations to leadership.
• Own and optimize support platforms such as CRM, ticketing, workforce management, and knowledge management systems.
• Partner with IT, Engineering, Product, and Customer Success teams on system integrations and enhancements.
• Evaluate and implement new technologies, including AI-powered support solutions.

AVP Support Engineer

Product Designer

• Design and ship high-quality products and improvements, from early concepts to high-fidelity prototypes and visuals
• Partner closely with engineering, product management, AI research, and design peers to define both long-term strategy and short-term tactics
• Conduct user research to understand our users better and inform product decisions.
• Synthesize user and business insights to solve complex product challenges and improve design outcomes.
• A passion for turning complexity into usable, beautiful experiences.
• Integrate and use our design system to deliver product consistency and alignment
• Rapidly explore and prototype interactive concepts around emerging UX patterns and AI-ready design languages
• Deliver accessible, high-quality visual and interaction design from concept to completion that builds trust and showcases the power of our technology

Senior Product Designer

Compliance

• Develop and maintain an effective IT compliance program
• Conduct risk assessments on internal processes and systems
• Lead access recertification and vendor risk assessment processes
• Draft, manage, and update internal compliance policies and documentation
• Review vendor documentation for regulatory and security alignment
• Analyze data, identify compliance gaps, and implement remedial actions
• Prepare reports, dashboards, and compliance summaries for internal stakeholders
• Organize and contribute to quarterly Cyber Steering Presentations

IT Compliance Analyst

Full-stack Engineer

• Provide technical leadership: define and drive the technical vision and architecture for crypto-related products, services, and infrastructure
• Design, develop, and deliver scalable, secure and performant software components
• Provide technical mentorship and guidance to senior and mid-level engineers; conduct code reviews and promote engineering best practices
• Stay at the forefront of blockchain protocols, DeFi, tokenization standards, and crypto industry trends; evaluate and recommend emerging technologies
• Drive system reliability, incident response, and operational excellence across crypto platform services

AVP Support Engineer

Senior Product Designer

IT Compliance Analyst

Staff Software Engineer, Crypto