Flemish Speaking Customer Experience Representative

Cross Border Talents

Flemish Speaking Customer Experience Representative in Lisbon providing support for consumer electronics brand via phone, email, and messaging. Engaging with customers to ensure a positive experience and addressing inquiries effectively.

Posted 8/2/2026full-timeLisbon • 🇵🇹 PortugalMid-LevelSenior💰 €1,400 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in Flemish and professional proficiency in English, with strong communication skills and the ability to manage technical inquiries effectively. Maintains product expertise and utilizes CRM systems to ensure high-quality customer service.

Highest-signal resume keywords

Fluent Flemish (C1/C2 Level)Professional English (B2 Level)CRM Database ManagementTechnical Problem-SolvingExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Active ListeningPatienceSolution-Oriented Approach

Tools & Technologies

Messaging PlatformsSoftware Applications

Industry Keywords

Customer ServiceTechnical SupportProduct ExpertiseService Standards

About the role

Key responsibilities & impact

Manage incoming inquiries from Flemish-speaking users via phone, email, and live messaging.
Assist with product features, shipping updates, initial setup, warranty details, and general technical inquiries.
Walk clients through step-by-step technical fixes for their devices and appliances, escalating advanced technical issues to specialized engineering teams when required.
Log all client contacts, case details, and resolution steps accurately in the CRM database to maintain high quality standards and seamless service continuity.
Develop deep product expertise and align with company values, maintaining an empathetic, professional tone across all channels.
Engage in ongoing training modules to keep up to date with new product releases, firmware updates, and service standards.

Requirements

What you’ll need

Fluent command of Flemish (C1/C2 level), paired with professional working proficiency in English (B2 level) for internal company communications.
Currently living in Lisbon, or fully prepared to manage and fund your own move to Portugal.
Excellent written and verbal communication abilities, characterized by patience, active listening, and a solution-oriented approach.
Capability to handle multiple software applications, messaging platforms, and databases concurrently.

Benefits

Comp & perks

Language Bonus: An extra €150 monthly allowance recognizing your Flemish language capabilities.
Performance Bonus: Up to €100 monthly based on meeting quality benchmarks and performance goals.
Meal Allowance: €7 per working day, adding approximately €140–€150 tax-free net income per month.
Health Coverage: Comprehensive private health and life insurance policies active from your first day.
Career Growth: Transparent internal promotion tracks leading toward roles in corporate training, quality assurance, or team leadership.
Workplace Environment: A friendly, multicultural company culture featuring modern facilities, social team events, and supportive management.