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Customer Support Representative, German, Dutch Speaking
Cross Border TalentsCustomer Support Representative managing B2B inquiries across phone and digital platforms. Resolving complex technical challenges and optimizing transportation workflows, supporting a major automotive brand in Europe.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong B2B Relationship Management skills, operational problem-solving abilities, and effective cross-functional teamwork. Proficient in managing client satisfaction while maintaining composure in high-volume operational environments.
Highest-signal resume keywords
B2B Relationship ManagementOperational Problem-SolvingFluent Proficiency in GermanFluent Proficiency in DutchSoftware Aptitude
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Client SatisfactionComposure Under Pressure
Tools & Technologies
DatabasesSpecialized Software Tools
Industry Keywords
Automotive IndustryLogistics IndustryGlobal Fleet OperationsShipping
Tech Stack
Tools & technologiesSwiftSwitching
About the role
Key responsibilities & impact- B2B Relationship Management: Manage incoming corporate inquiries across phone and digital platforms, consistently meeting strict safety standards and service benchmarks.
- Operational Problem-Solving: Identify the root causes of complex technical and operational issues, delivering swift, long-term resolutions for commercial clients.
- Cross-Functional Teamwork: Coordinate with Engineering, Supply Chain, and Key Account teams to maintain data accuracy and optimize operational workflows.
- Paid Onboarding Program: Prior experience in automotive or logistics industries is not required; we provide a fully paid, intensive training program covering all necessary technical aspects of global fleet operations and shipping.
Requirements
What you’ll need- Language Skills: Fluent proficiency in both German and Dutch is required.
- Corporate English: At least B2-level English to effectively handle internal, cross-border communications and company reporting.
- Core Competencies: A strong commitment to client satisfaction combined with composure during high-volume operational periods.
- Software Aptitude: Comfort operating and switching between various databases and specialized software tools.
Benefits
Comp & perks- Competitive Salary: A market-leading pay structure benchmarked against top industry standards.
- Day-One Benefits: Full private healthcare and life insurance coverage starting on your first day.
- Relocation Assistance: To ensure a smooth move to Belgium, we offer a complimentary, fully furnished apartment in Ghent for your first 30 days while you settle into long-term housing.
- Career Advancement: Clear internal growth pathways toward leadership positions or specialized corporate functions across Europe.
- Work-Life Balance: Well-planned shift rosters provided well in advance, allowing you to easily organize your personal schedule around a standard 40-hour work week.