Customer Specialist – renowned social platform

Cross Border Talents

Customer Specialist assisting users of a globally recognized social platform via phone, email, and chat. Providing quick solutions and contributing to optimal user experience.

Posted 7/23/2026full-timeAthens • 🇬🇷 GreeceMid-LevelSenior💰 €1,100 - €1,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills in both French and English, providing empathetic support to users while resolving technical and account-related issues. Proficient in managing information in internal systems and collaborating effectively with team members to enhance user experience.

Highest-signal resume keywords

French Native Or Fluent (C2 Or Higher)English (Minimum B2)Technical Issue ResolutionUser Account ManagementEmpathetic Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Issue ResolutionUser Account Management

Soft Skills

Empathetic CommunicationCollaboration

Tools & Technologies

Internal Systems

Industry Keywords

User ExperienceCustomer Support

About the role

Key responsibilities & impact

Assist French-speaking users via phone, email, and chat
Provide fast and accurate solutions with a friendly, empathetic approach
Help users resolve technical issues or account-related problems
Update and manage information in internal systems
Collaborate with the team to ensure an optimal user experience

Requirements

What you’ll need

French native or fluent (C2 or higher)
English (minimum B2)

Benefits

Comp & perks

Monthly bonus up to 10% based on performance
13th and 14th monthly salary paid annually
Legal supplements: Night hours (22:00–06:00): +25% on base hourly wage
Sundays and public holidays (if included in schedule): +75% on base hourly wage
Relocation package: Flight to Greece, 2 weeks of hotel accommodation upon arrival, airport meet-and-greet service, real estate agency fees covered, assistance finding comfortable and accessible housing
Paid training with certified instructors
Free online Greek language courses
Health insurance + additional employee discounts
Modern office with relaxation areas and an international atmosphere
Internal growth opportunities and career progression
Company events, team building, and social initiatives