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Customer Specialist
Cross Border TalentsCustomer Specialist assisting French-speaking users on a popular social platform in Greece. In-office or remote options available while providing empathetic technical assistance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in assisting French-speaking users with technical and account-related issues while providing exceptional customer service. Capable of managing information in internal systems and collaborating effectively with team members to enhance user experience.
Highest-signal resume keywords
French (C2 Or Higher)English (Minimum B2)Technical Issue ResolutionCustomer ServiceTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Issue ResolutionInformation Management
Soft Skills
EmpathyCommunication
Industry Keywords
User ExperienceCustomer Support
About the role
Key responsibilities & impact- Assist French-speaking users via phone, email, and chat
- Provide fast, accurate solutions with a friendly and empathetic approach
- Help users resolve technical or account-related issues
- Update and manage information in internal systems
- Collaborate with the team to ensure an optimal user experience
Requirements
What you’ll need- French (C2 or higher)
- English (minimum B2)
Benefits
Comp & perks- Monthly bonus up to 10% based on performance
- 13th and 14th month salaries paid annually
- Legal supplements: Night hours (22:00–06:00): +25% on base hourly wage
- Sundays and public holidays (if included in the schedule): +75% on base hourly wage
- Relocation package (for candidates residing in the EU, for on-site positions): Flight to Greece, 2 weeks hotel accommodation on arrival, Airport welcome service, Real estate agency fees covered, Assistance finding a comfortable and accessible home
- Paid training with certified instructors
- Free online Greek language courses
- Health insurance + additional employee discounts
- Modern office with relaxation areas and an international atmosphere
- Internal growth opportunities and career progression
- Company events, team building, and social initiatives