Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Cross Border Talents

Remote Support Specialist, Customer Service

Cross Border Talents

Deutschsprachiger Remote-Kundenservice für führendes Unternehmen in Portugal. Betreuung per Telefon, E-Mail und Chat sowie Lösung technischer Kundenanfragen.

Posted 8/5/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSenior💰 €1,100 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on ensuring a positive customer experience. Proficient in troubleshooting technical issues and effectively communicating in both German and English.

Highest-signal resume keywords
Fluent German (C2)English (B2+)Customer-OrientedTechnical AffinityBasic Computer Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Strong Communication SkillsCollaborative Teamwork
Industry Keywords
Customer ExperienceTechnical SupportCase DocumentationInquiry Response

About the role

Key responsibilities & impact
  • Assist customers via phone, email, and chat
  • Troubleshoot technical issues and respond to inquiries professionally
  • Ensure a positive customer experience
  • Document and track cases in internal systems
  • Contribute to a motivated, collaborative team

Requirements

What you’ll need
  • Fluent German (C2)
  • English (B2+)
  • Customer-oriented with strong communication skills
  • Technical affinity and basic computer skills
  • Resident in Portugal
  • EU citizen or holder of a valid Portuguese residence permit

Benefits

Comp & perks
  • Performance/complexity bonus: €180 per year (paid over 12 months)
  • Meal allowance: €7.23 per working day (~€159/month based on 22 working days)
  • Transport allowance: €20 per month
  • Night work (22:00–07:00): +25% on the base hourly wage
  • Sundays & public holidays: +50% on the base wage or equivalent compensatory time off
  • Private health insurance from day one (fully covered from the 6th month)
  • Paid onboarding
  • Ongoing support from certified trainers
  • Opportunity to become a team leader within the international team
  • Two days off per week