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Customer Specialist
Cross Border TalentsCustomer Specialist assisting French-speaking users via phone, email, and chat for a global social media platform. Resolving technical and account issues while ensuring optimal user experience.
About the role
Key responsibilities & impact- Assist French-speaking users by phone, email and chat
- Provide quick and accurate solutions with a friendly and empathetic approach
- Help users resolve technical or account-related issues
- Update and manage information in internal systems
- Collaborate with the team to ensure an optimal user experience
Requirements
What you’ll need- French (C2 or higher)
- English (minimum B2)
Benefits
Comp & perks- Monthly bonus up to 10% based on performance
- 13th and 14th months' salary paid annually
- Legal supplements: Night hours (22:00–06:00): +25% on base hourly wage
- Sundays and public holidays (if included in the schedule): +75% on base hourly wage
- Relocation package (for candidates residing in the EU, for on-site work): Flight to Greece, 2 weeks hotel accommodation upon arrival, Airport reception service, Real estate agency fees covered, Assistance finding comfortable and accessible housing
- Paid training with certified instructors
- Free online Greek language courses
- Health insurance + additional employee discounts
- Modern office with relaxation areas and an international atmosphere
- Internal growth and career development opportunities
- Company events, team building and social initiatives
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationempathyproblem-solvingcollaborationcustomer service