French Customer Support Agent

Cross Border Talents

Customer Support Agent assisting clients in France and Portugal through calls, emails, and chats. A role focused on customer solutions, team collaboration, and a positive client experience.

Posted 6/18/2026full-timeLisbon • 🇵🇹 PortugalMid-LevelSenior💰 €1,200 - €1,500 per monthWebsite

About the role

Key responsibilities & impact

Respond to incoming calls and assist customers by phone, email, and chat
Identify customer needs and recommend the best solutions
Deliver a positive customer experience and build customer loyalty
Manage cases efficiently using various internal tools and systems
Actively contribute to a motivated, collaborative team environment

Requirements

What you’ll need

Fluency in French (spoken and written)
Good level of English (B2) for internal communication; some positions are fully French-speaking
Strong customer service orientation, empathy, and excellent communication skills
Comfortable using computer tools and handling multiple tasks simultaneously
Prior customer service experience is a plus (not required)
Right to work in Portugal (EU passport or Portuguese residence permit)

Benefits

Comp & perks

Private health insurance + additional benefits on top of standard public coverage
Performance bonus: monthly bonus of 10–15% depending on the project
Meal allowance: approximately €7.23 per working day (via meal card)
Paid training and ongoing development opportunities
Relocation and accommodation details (please read carefully)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer service orientationempathyexcellent communication skillscollaborativemotivated