Junior Customer Support, German Speaking

Cross Border Talents

Junior Customer Support position for German-speaking clients, assisting with inquiries and technical issues. Working remotely with a friendly team offering development opportunities.

Posted 6/12/2026full-timeRemote • 🇵🇹 PortugalJuniorWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
Assist customers with product information, order concerns, and technical support.
Resolve customer complaints efficiently and escalate more complex issues as needed.
Provide clear and effective solutions to ensure customer satisfaction.
Keep accurate records of customer interactions in the CRM system.

Requirements

What you’ll need

Fluency in German (C2 level) and good communication skills in English (B2 level or higher).
Excellent problem-solving skills and the ability to empathize with customers.
Flexibility to work rotational shifts 24/7, including weekends.

Benefits

Comp & perks

Competitive salary and benefits package.
Private health insurance.
Paid training to ensure your success in the role.
A friendly and supportive team environment.
Opportunities for career development and growth.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsproblem-solving skillsempathyflexibility