Junior French-Speaking Customer Support Representative

Cross Border Talents

Junior French-Speaking Customer Support Representative managing customer inquiries. Resolving issues through phone, email, and chat support with a focus on customer satisfaction.

Posted 6/12/2026full-timeRemote • 🇬🇷 GreeceJuniorWebsite

About the role

Key responsibilities & impact

Handle customer inquiries via phone, email, and chat in a professional and timely manner.
Provide accurate information about products and services while ensuring high levels of customer satisfaction.
Assist customers with troubleshooting, issue resolution, and technical support.
Escalate complex cases to relevant departments as needed.
Maintain accurate records of customer interactions in the CRM system.
Strive to exceed customer expectations and meet performance metrics.

Requirements

What you’ll need

Language Skills: Native or fluent in French; proficient in English (B2 or higher).
Strong communication and problem-solving skills.
A positive and empathetic attitude with a customer-first mindset.
Ability to work well under pressure and handle challenging situations calmly.
Basic computer skills and familiarity with customer service tools is a plus.
No prior experience required – full training will be provided.

Benefits

Comp & perks

Competitive salary and benefits package
On-the-job training and continuous development opportunities
Work in a supportive and collaborative team environment

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong communication skillsproblem-solving skillspositive attitudeempathetic attitudecustomer-first mindsetability to work under pressurecalmness in challenging situations