IT Helpdesk Support Specialist – French-Speaking

Cross Border Talents

Providing high-quality technical assistance in a multilingual environment. Assisting users with troubleshooting, ensuring smooth operations, and acting as the first point of contact for support.

Posted 6/8/2026full-timePorto • 🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Assist users with technical issues and troubleshooting incidents
Ensure smooth day-to-day operations
Act as the first point of contact for users
Provide professional support and ensure a positive customer experience
Manage more complex technical issues as an L2 Support Specialist
Investigate incidents in greater depth
Work closely with internal technical teams to resolve customer problems efficiently

Requirements

What you’ll need

L2 Support
Fluent French
Good English communication skills
Previous experience in IT Helpdesk, Technical Support, Service Desk, or similar roles
Strong troubleshooting and analytical skills
Experience working with ticketing systems is an advantage
Ability to manage multiple tasks and priorities
Customer-focused and solution-oriented approach

Benefits

Comp & perks

International work environment
Comprehensive onboarding and training
Career growth opportunities within IT Support
Hybrid work model after the initial onboarding period
Stable long-term project in Porto
Monday to Friday
09:00 – 18:00
Occasional Saturday shifts between 10:00 and 20:00

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

L2 Supporttroubleshootinganalytical skillsIT HelpdeskTechnical SupportService Deskticketing systems

Soft Skills

customer-focusedsolution-orientedcommunication skillsability to manage multiple tasksprioritization