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Customer Support Specialist, German
Cross Border TalentsCustomer Support Specialist assisting clients in Greece through phone, email, and chat. Ensuring customer satisfaction while resolving account and technical issues.
About the role
Key responsibilities & impact- Handling customer inquiries in German via phone, email, and chat
- Troubleshooting account or technical issues and escalating when necessary
- Ensuring accurate documentation and timely follow-up
- Maintaining high customer satisfaction
Requirements
What you’ll need- German C2 / Native
- English B2 or higher
- EU passport or valid work permit for Greece
- Flexibility for on-site or remote work with rotating shifts (Monday–Sunday, depending on the project)
- Willingness to relocate to Greece at least one week before start date (for on-site roles)
Benefits
Comp & perks- Competitive salary (€1,100–€1,500) + monthly performance bonuses
- Paid training (12 weeks)
- Relocation package for EU candidates: flight, 2 weeks' hotel accommodation, airport pickup, and support with finding housing
- Health insurance & statutory benefits
- Real career development opportunities within an international company
ATS Keywords
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Soft Skills
customer servicetroubleshootingdocumentationfollow-upcustomer satisfactionflexibilitywillingness to relocate
Certifications
German C2English B2