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Remote Support Specialist, Customer Service
Cross Border TalentsCustomer Support Specialist providing technical support via phone, email, and chat for customers in Portugal. Ensuring positive customer experience and documenting cases in internal systems.
About the role
Key responsibilities & impact- Provide customer support via phone, email, and chat
- Troubleshoot technical issues and respond to inquiries professionally
- Ensure a positive customer experience
- Document and follow up cases in internal systems
- Contribute to a motivated and cooperative team
Requirements
What you’ll need- Fluent German (C2) and English (B2+)
- Customer-focused with strong communication skills
- Technically proficient with basic computer knowledge
- Residence in Portugal
- EU citizen or valid Portuguese residence permit
Benefits
Comp & perks- Base salary: €1,100 per month (14 monthly payments)
- Performance/complexity bonus: €180 per year (paid over 12 months)
- Meal allowance: €7.23 per working day (~€159/month based on 22 working days)
- Transport allowance: €20 per month
- Private health insurance from day one (fully covered from the 6th month)
- Paid onboarding and ongoing support from certified trainers
- Career opportunities: potential to become a team leader within the international team
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical troubleshootingbasic computer knowledge
Soft Skills
customer-focusedstrong communication skillspositive customer experienceteam collaboration