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Customer Support Specialist, German
Cross Border TalentsCustomer Support Specialist providing excellent support for German-speaking clients via phone, email, and chat. Opportunity to work on-site in Athens or remotely from anywhere in Greece.
About the role
Key responsibilities & impact- Handle customer inquiries in German via phone, email and chat
- Troubleshoot account or technical issues and escalate when necessary
- Ensure accurate documentation and timely follow-up
- Maintain high customer satisfaction
Requirements
What you’ll need- German: C2 / native
- English: B2 or higher
- EU passport or valid work permit for Greece
- Flexibility to work on-site or remotely with rotating shifts (Monday–Sunday, depending on project)
- Willingness to relocate to Greece at least one week before the start date (for on-site positions)
Benefits
Comp & perks- Competitive salary (€1,100–€1,500) + monthly performance bonuses
- Paid training (12 weeks)
- Relocation package for EU candidates: flight, 2 weeks hotel, airport pickup, assistance with finding accommodation
- Health insurance & statutory benefits
- Real career development opportunities within an international company
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
German C2English B2
Soft Skills
customer servicetroubleshootingdocumentationfollow-upflexibilitywillingness to relocate