French-Speaking Customer Support Representative

Cross Border Talents

Remote French-Speaking Customer Support Representative handling inquiries via phone, email, and chat with a focus on customer satisfaction. No prior experience required, full training provided.

Posted 5/15/2026full-timeRemote • 🇬🇷 GreeceMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle customer inquiries via phone, email, and chat in a professional and timely manner
Provide accurate information about products and services while ensuring high levels of customer satisfaction
Assist customers with troubleshooting, issue resolution, and technical support
Escalate complex cases to relevant departments as needed
Maintain accurate records of customer interactions in the CRM system
Strive to exceed customer expectations and meet performance metrics

Requirements

What you’ll need

Native or fluent in French; proficient in English (B2 or higher)
Strong communication and problem-solving skills
A positive and empathetic attitude with a customer-first mindset
Ability to work well under pressure and handle challenging situations calmly
Basic computer skills and familiarity with customer service tools is a plus
No prior experience required – full training will be provided.

Benefits

Comp & perks

Competitive salary and benefits package
Opportunities for professional growth

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong communication skillsproblem-solving skillspositive attitudeempathetic attitudecustomer-first mindsetability to work under pressurecalmness in challenging situations