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Travel Support Specialist, Croatian & English
Cross Border TalentsSupport Specialist assisting Croatian-speaking clients with travel inquiries. Handle bookings and account management on a digital platform.
About the role
Key responsibilities & impact- Provide multilingual customer support in Croatian and English
- Handle booking requests, modifications, cancellations, and account issues
- Ensure fast and accurate resolution of customer inquiries
- Use internal systems to document and track customer interactions
- Follow structured service guidelines and quality standards
- Collaborate with international teams to improve customer experience
Requirements
What you’ll need- Fluent Croatian (C1/C2 or native level)
- Good English level (B2+)
- Strong communication and organizational skills
- Ability to work shifts (08:00–19:00, Monday–Sunday) on a rotational shift basis
- EU citizenship or valid residence card with full labor market access
- Open to relocation to Athens
Benefits
Comp & perks- Private health & life insurance
- 25 days paid annual leave
- €50 monthly meal voucher
- Permanent employment contract
- Structured training and onboarding
- Relocation Package (for international candidates)
- Up to €300 flight reimbursement (first payment cycle)
- Up to 3 months hotel accommodation in Athens (for May 2026 hires in Croatian wave)
- Legal onboarding support for documentation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
multilingual customer supportbooking managementaccount issue resolutioncustomer inquiry resolutioninternal systems documentationcustomer interaction tracking
Soft Skills
strong communication skillsorganizational skills