Travel Customer Support, French & English

Cross Border Talents

Customer Support for French-speaking customers assisting with bookings and account inquiries at a global travel platform. Engaging in a dynamic customer service environment for relocation opportunities in Athens, Greece.

Posted 5/14/2026full-timeAthens • 🇬🇷 GreeceMid-LevelSenior💰 €1,200 per monthWebsite

About the role

Key responsibilities & impact

Provide customer support via phone, chat, and email in French and English
Assist with booking management, cancellations, and general account inquiries
Deliver high-quality service aligned with company policies and procedures
Resolve customer issues efficiently while maintaining a positive user experience
Work with internal tools and systems to manage requests
Ensure accurate documentation of all customer interactions

Requirements

What you’ll need

Fluent French (C1/C2 or near-native level)
Good English level (B2+)
Strong communication and problem-solving skills
Ability to work rotating shifts (08:00–24:00, Monday–Sunday)
EU citizenship or valid residence card with full market access
Willingness to relocate to Athens (or already based in Greece)

Benefits

Comp & perks

Private health & life insurance
25 days annual leave
€50 monthly meal voucher
Permanent employment contract
Structured onboarding and training
Relocation Package (for candidates moving to Greece)
Up to €300 reimbursement for travel expenses (first payroll payment)
Up to 3 weeks hotel accommodation in Athens near the workplace
Legal and administrative support for hiring documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Fluent FrenchGood English

Soft Skills

strong communication skillsproblem-solving skillsability to work rotating shiftscustomer supportpositive user experience