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French-speaking Customer Support Agent
Cross Border TalentsCustomer Support for French-speaking clients in remote Portugal. Assisting via phone, email, and chat in a collaborative environment.
About the role
Key responsibilities & impact- Assist French-speaking customers via phone, email, and chat
- Troubleshoot issues and respond professionally and empathetically
- Provide positive and lasting customer experiences
- Use internal systems and tools efficiently
- Contribute to a motivated, collaborative team environment
Requirements
What you’ll need- Native French speaker (written and spoken)
- Positive, customer-oriented, and solution-focused attitude
- Comfortable with technology and adaptable to new tools
- Customer support experience preferred but not required
- Valid authorization to work in Portugal (EU)
- Stable internet connection and a suitable home workspace
- Availability for rotating shifts (24/7) or Monday–Friday depending on the project
Benefits
Comp & perks- Private health insurance from day one (full coverage after 6 months)
- Paid training and ongoing professional development
- Career progression opportunities, including Team Lead positions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer-orientedsolution-focusedprofessionalismempathycollaborationadaptabilitymotivation
Certifications
valid authorization to work in Portugal (EU)