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Czech Customer Support Specialist
Cross Border TalentsCzech Customer Support Specialist providing assistance to Czech-speaking customers remotely. Joining a global leader in customer support while enjoying flexible work arrangements from Braga, Portugal.
About the role
Key responsibilities & impact- Provide customer support for Czech-speaking customers
- Assist customers with inquiries and issues via phone and email
- Collaborate with internal teams to resolve customer problems
- Maintain accurate records of customer interactions and transactions
Requirements
What you’ll need- Fluent/Native Czech (C2 level)
- Good English skills (B2) for internal communication and systems
- Currently residing in Braga (required)
- A customer-oriented mindset with strong problem-solving skills
- Must hold an EU Passport or a valid Portuguese Residence Permit
Benefits
Comp & perks- Base Salary: €9300 per month
- Monthly Performance Bonus: Up to €45 extra based on targets
- Braga Position Bonus: An additional €20 per month for our local talent
- Meal Allowance: €7.63 per working day (paid via meal card)
- Health Insurance from Day 1: Comprehensive coverage from your first day (small monthly contribution)
- Zero Cost: The insurance becomes 100% FREE after 6 months of your contract
- Paid Training: Full professional training provided and paid from day one
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer-oriented mindsetproblem-solving skills
Certifications
EU Passportvalid Portuguese Residence Permit