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Junior Danish-Speaking Customer Service Representative
Cross Border TalentsCustomer Service Representative managing inquiries for Danish-speaking customers via phone, email, and chat. Collaborating with internal teams and maintaining customer satisfaction.
About the role
Key responsibilities & impact- Handle customer inquiries via phone, email, and chat, providing timely and accurate information.
- Assist customers with product-related questions, technical support, and issue resolution.
- Process orders, returns, and complaints while maintaining a high level of customer satisfaction.
- Collaborate with internal teams to address customer concerns and escalate issues as needed.
- Maintain up-to-date knowledge of products, services, and industry trends.
- Accurately document interactions and maintain customer records in the CRM system.
- Strive to exceed customer expectations and deliver a superior service experience.
Requirements
What you’ll need- Native or fluent in Danish; proficient in English (B2 or higher).
- Previous experience in customer service, support, or a related field is preferred.
- Excellent communication and problem-solving skills.
- Ability to multitask, prioritize, and handle challenging situations calmly and effectively.
- Proficiency in using CRM systems and basic computer applications.
- A customer-first mindset with a positive and proactive attitude.
- Interest in the automotive or electrical vehicle industry is a plus.
Benefits
Comp & perks- Opportunities for professional growth and development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetechnical supportissue resolutionorder processingreturns processingcomplaint handlingCRM systemsbasic computer applications
Soft Skills
communication skillsproblem-solving skillsmultitaskingprioritizationcalmness under pressurecustomer-first mindsetpositive attitudeproactive attitude