Danish-Speaking Customer Service Representative

Cross Border Talents

Customer Service Representative providing support via phone, email, and chat in the automotive industry. Working in a dynamic, multicultural team in the heart of Barcelona.

Posted 4/23/2026full-timeRemote • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle customer inquiries via phone, email, and chat, providing timely and accurate information.
Assist customers with product-related questions, technical support, and issue resolution.
Process orders, returns, and complaints while maintaining a high level of customer satisfaction.
Collaborate with internal teams to address customer concerns and escalate issues as needed.
Maintain up-to-date knowledge of products, services, and industry trends.
Accurately document interactions and maintain customer records in the CRM system.
Strive to exceed customer expectations and deliver a superior service experience.

Requirements

What you’ll need

Native or fluent in Danish; proficient in English (B2 or higher).
Previous experience in customer service, support, or a related field is preferred.
Excellent communication and problem-solving skills.
Ability to multitask, prioritize, and handle challenging situations calmly and effectively.
Proficiency in using CRM systems and basic computer applications.
A customer-first mindset with a positive and proactive attitude.
Interest in the automotive or electrical vehicle industry is a plus.

Benefits

Comp & perks

Opportunities for professional growth and development
Work in a fast-paced and innovative environment within the growing electrical automotive industry.
Be part of a dynamic, multicultural team in the heart of Barcelona.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicetechnical supportissue resolutionorder processingreturns processingcomplaint handlingCRM systemsbasic computer applications

Soft Skills

communication skillsproblem-solving skillsmultitaskingprioritizationcalmness under pressurecustomer-first mindsetpositive attitudeproactive attitude