Junior Customer Support, Dutch Speaking

Cross Border Talents

Remote Junior Customer Support role assisting Dutch-speaking clients via various channels. Resolving inquiries and supporting a multicultural team in a vibrant office environment.

Posted 4/22/2026full-timeRemote • 🇵🇹 PortugalJuniorWebsite

About the role

Key responsibilities & impact

Provide exceptional customer support to Dutch-speaking clients via phone, email, and chat.
Handle inquiries related to products, services, and technical issues.
Resolve customer complaints and issues in a timely and professional manner.
Work closely with other departments to provide seamless customer service and solutions.
Maintain accurate records of customer interactions and feedback in CRM systems.
Identify opportunities to improve the customer experience and escalate complex issues when necessary.
Work towards individual and team performance goals.

Requirements

What you’ll need

Native or fluent Dutch speaker (C1/C2 level) with excellent verbal and written communication skills.
Previous experience in customer support or a customer-facing role is a plus.
Strong problem-solving and conflict-resolution skills.
Ability to work effectively in a fast-paced environment.
Proficiency with CRM systems and Microsoft Office Suite.
Team player with a positive attitude and a passion for customer service.

Benefits

Comp & perks

Full training and career development opportunities.
Health and dental insurance.
On-site position in a vibrant, multicultural office.
Opportunity to work with a global client and be part of a highly skilled team.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportproblem-solvingconflict-resolutionCRM systemsMicrosoft Office Suite

Soft Skills

verbal communicationwritten communicationteam playerpositive attitudecustomer service