Junior Customer Support, French Speaking
Cross Border Talents
full-time
Posted on:
Location Type: Hybrid
Location: Braga • 🇵🇹 Portugal
Visit company websiteJob Level
Junior
About the role
- Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
- Assist customers with product information, order issues, and general inquiries.
- Resolve customer concerns and escalate more complex issues when necessary.
- Provide effective solutions to ensure customer satisfaction.
- Maintain accurate records of customer interactions in the CRM system.
Requirements
- Fluency in French (C2 level).
- Good communication skills in English (B2 level or higher).
- Strong problem-solving skills.
- Ability to empathize with customers.
- Must be available to work on-site in Braga.
Benefits
- Private health insurance.
- Paid training and ongoing support.
- A friendly and supportive work environment.
- Opportunities for career advancement.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsproblem-solving skillsempathy