Customer Service Representative, German Speaking
Cross Border Talents
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇹🇷 Turkey
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide high-quality support to customers via inbound calls (email support may be added later).
- Address customer inquiries such as: Store locations and product availability, Online returns and complaint management, Product reservations and stock checks.
- Deliver exceptional service, ensuring high levels of customer satisfaction.
- Participate actively in team meetings, training, and engagement events.
Requirements
- Fluency in German (C1/C2) mandatory.
- Residence in Turkey with eligibility to work remotely.
- Solid computer literacy and ability to navigate online systems.
- Access to a smartphone for secure VPN login verification.
Benefits
- Remote work: Enjoy the flexibility to work from anywhere in Turkey.
- Attractive compensation: Competitive salary
- Performance bonus: Up to 20% (valid until end of 2025).
- Meal card (Pluxee)
- Private health insurance: Mapfre coverage for employees.
- Growth opportunities: Access to one-on-one mentoring, career coaching, and internal promotion paths.
- Public holiday perks: Shifts on official holidays are paid double, as per law.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer supportcustomer satisfactioninquiry resolutioncomplaint managementteam participationcommunication