Inside Sales Account Manager – APAC, Japan
Cropster
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇯🇵 Japan
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Customer Engagement: Perform discovery calls, product demos, and clearly explain product benefits and workflows. Follow up with and nurture your assigned pipeline to stay on top of accounts and avoid any discontinuation from their end.
- Onboarding & Training: Facilitate a seamless onboarding experience for new customers, including setting up the account in our system, delivering product training, conducting demos, and identifying potential upsell opportunities. Ensure customers are fully equipped to use Cropster’s platform effectively and are aware of all features that can enhance their operations.
- Customer Relationship Management: Take full ownership of the pre- and post-sale customer journey, acting as the primary point of contact. Develop and maintain strong, long-term relationships with key stakeholders within inbound orders and your regional customer accounts, ensuring they achieve their desired outcomes with Cropster's solutions.
- Revenue Growth & Retention: Manage and drive monthly recurring revenue (MRR) by closing new business and identifying opportunities for upselling and cross-selling Cropster's suite of products. Proactively engage with inbound orders and customers to ensure new revenue and high retention rates, and minimize churn.
- Strategic Account Planning: Develop and implement tailored account plans for your customers, focusing on their specific business objectives and aligning Cropster’s solutions to meet those goals. Regularly review and adjust these plans to address changing customer needs and market conditions.
- Data-Driven Insights & Feedback: Continuously gather and analyze customer feedback, usage data, and market trends. Use these insights to inform product development, enhance customer engagement strategies, and identify new business opportunities.
- Cross-Functional Collaboration: Collaborate with Product, Marketing, and Customer Support teams to deliver a cohesive and seamless customer experience. Share customer insights and trends with internal teams to drive product enhancements and inform marketing strategies.
- Performance Reporting: Regularly report on key performance metrics, pipeline, and customer acquisition, and account activities to senior management. Provide actionable insights and recommendations to improve account performance and customer satisfaction.
Requirements
- Several years of experience in account management, preferably within a B2B SaaS environment
- Strong communication skills to lead the potential customer through the process and involve and update all internal stakeholders
- Proven ability to manage a portfolio of new and existing accounts with a strong focus on new business, customer retention and revenue growth
- Excellent communication, negotiation, and relationship-building skills
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
- Ability to work independently and manage multiple accounts in a fast-paced environment
- Persistence and continuous pursuit of the pipeline as a motivating challenge to achieve your goals
- A “Closing the deal” mentality to move trials into customers
- English proficiency for global collaboration, fluency in Korean or Japanese(business level)
Benefits
- educational and wellness budget
- remote work possibilities and working from home
- flexible working hours
- paid time for volunteer work
- an endless stream of really great coffee
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementB2B SaaSdata analysisrevenue growthcustomer retentionupsellingcross-sellingperformance reportingproduct trainingcustomer feedback analysis
Soft skills
communicationnegotiationrelationship-buildinganalytical thinkingproblem-solvingindependencepersistencegoal-orientedcollaborationadaptability