Help Desk Technician

Cronometer

Help Desk Technician providing first-line IT support at Cronometer in Revelstoke. Troubleshooting hardware and software issues while assisting staff with technology needs.

Posted 5/2/2026full-timeRevelstoke • 🇨🇦 CanadaJuniorMid-Level💰 CA$65,000 - CA$70,000 per yearWebsite

Tech Stack

Tools & technologies

AWSCloudJamfMacOSTerraform

About the role

Key responsibilities & impact

Provide first-line support for staff by identifying, troubleshooting, and resolving hardware, software, and network issues.
Communicate with users to understand and document technical problems, both in person and electronically.
Research and implement solutions using technical resources and documentation.
Guide and train users on new technologies, systems, and best practices.
Support day-to-day business systems, user account management (including Office 365), and device provisioning (MacOS, Windows, phones).
Manage phone and mobile device setup, and maintain up-to-date inventory records.
Document common issues and solutions to contribute to a knowledge base.
Assist with IT security policy compliance and ongoing improvement of IT processes.
Collaborate with colleagues to improve internal systems and workflows.

Requirements

What you’ll need

Minimum 2 years of experience in IT support, help desk, or similar roles.
Strong troubleshooting skills for both hardware and software problems.
Experience with user account management (including Office 365 administration) and device setup.
Eligible to work in Canada.
Hands-on experience managing and supporting Jamf for Apple device administration.
Solid background with Unifi networking—setup, troubleshooting, and ongoing management.
Strong familiarity with Office 365 user administration and support.
Direct experience with Microsoft Entra for identity and access management.
Proven ability to administer AWS cloud environments.
Practical experience deploying and managing infrastructure using Terraform.

Benefits

Comp & perks

Summer and winter performance bonuses
Company-provided laptop and phone
Extended health and dental benefits plan
Flexible work hours
Modern office amenities: snacks, drinks, lounge area, sit/stand desks, and more

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinguser account managementdevice provisioningJamfUnifi networkingOffice 365 administrationMicrosoft EntraAWSTerraform

Soft Skills

communicationcollaborationtrainingdocumentation