Customer Success Engineer

Crogl, Inc.

Customer Success Engineer assisting high-performance security teams with cutting-edge AI solutions at Crogl. Leading technical implementations and contributing to product improvements.

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudGoPythonTypeScript

About the role

Key responsibilities & impact

Lead architectural reviews and performance optimizations during customer implementations, ensuring successful deployments and maximizing the value of Crogl's platform
Serve as the trusted technical advisor for customers who are using Crogl
Act as the voice of the customer by providing feedback to the Product and Engineering teams that will help drive product improvements
Serve as a technical expert during the sales process, delivering compelling demonstrations of Crogl's capabilities, including feature engineering, training, and model monitoring, resulting in increased customer adoption

Requirements

What you’ll need

3-5 years of experience in software or customer engineering roles with a strong emphasis on customer-facing engagements
A strong track record of rapidly prototyping ideas and seeing them through to reality
Familiarity with the concepts of API and data integration, this may also be a familiarity or understanding of coding languages (TypeScript, Go, Python, etc..)
Familiarity with deploying applications into secure customer networks composed of cloud and data center infrastructure
An effective communicator who can translate highly complex technical concepts to both technical and non-technical audiences with empathy and depth
Embed with strategic customers to understand their business challenges and technical requirements in detail
Contribute to the internal knowledge base, best practices, and sharing insights gained from customer engagements to grow the Customer Success Engineering function from scratch.

Benefits

Comp & perks

Crogl is an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

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Hard Skills & Tools

APIdata integrationTypeScriptGoPythonperformance optimizationfeature engineeringmodel monitoringprototypingapplication deployment

Soft Skills

effective communicationcustomer engagementtechnical advisoryempathyfeedback provisionproblem-solvingcollaborationcustomer understandinginsight sharingadaptability