Crogl, Inc.

Support Engineer

• Own the customer support experience across ticketing, email, and shared Slack channels — triage, reproduce, and drive issues to resolution
• Engage actively in the Crogl practitioner community (forums, shared channels, user groups) to answer questions, surface patterns, and build relationships with users beyond your assigned accounts
• Diagnose technical issues across Crogl deployments in hybrid/on-prem and cloud environments, partnering with Engineering on root cause and fix delivery
• Build and maintain the Crogl knowledge base — runbooks, troubleshooting guides, FAQs — so each ticket teaches the next customer
• Act as the voice of the customer by aggregating support trends and feeding them to Product and Engineering to drive product improvements

Technical Support Engineer

Technical Customer Success

• Lead architectural reviews and performance optimizations during customer implementations, ensuring successful deployments and maximizing the value of Crogl's platform
• Serve as the trusted technical advisor for customers who are using Crogl
• Act as the voice of the customer by providing feedback to the Product and Engineering teams that will help drive product improvements
• Serve as a technical expert during the sales process, delivering compelling demonstrations of Crogl's capabilities, including feature engineering, training, and model monitoring, resulting in increased customer adoption

Customer Success Engineer

Security Engineer

• Working on the product AI team in a part research and part development role
• Building real world use cases to test model effectiveness and performance
• Generating threat data, executing attacks and emulating APT actors
• Writing shell scripts, python scripts and creating repeatable, automated tests
• Influencing AI engineering priorities through data and content
• Testing AI models and Crogl’s AI capabilities for security operations usefulness

Senior Security Practitioner – Product Engineering

Growth Marketing

• Execute the demand generation strategy end-to-end across paid, organic, email, and partner-sourced channels
• Build and manage integrated campaigns that move prospects from awareness to pipeline
• Develop and maintain nurture programs tied to buyer stage, persona, and product interest
• Collaborate with BDRs to align campaign intent with outbound sequencing
• Own the marketing tech stack (HubSpot), CRM integration, and attribution reporting
• Build dashboards tracking MQLs, SALs, pipeline sourced, and influenced
• Run A/B tests on messaging, offers, and channel mix
• Manage paid media programs (LinkedIn, Google, sponsorships)
• Write campaign-related copy when needed
• Coordinate with product marketing on content amplification
• Support partner co-marketing programs
• Jump in on whatever the team needs

Technical Support Engineer

Customer Success Engineer

Senior Security Practitioner – Product Engineering

Growth Marketer