Store Team Lead

Crocs, Inc.

Sales Team Lead providing valuable experiences and world-class service at Crocs retail store. Overseeing procedures, education, and daily operations while achieving sales targets.

Posted 6/27/2026full-timeKuala Lumpur • 🇲🇾 MalaysiaSeniorWebsite

About the role

Key responsibilities & impact

Deliver outstanding service to our consumers using our C.H.A.R.M. service model
Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Requirements

What you’ll need

2 – 3 years of total retail experience; with a preference for candidates with previous store leadership role
Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team result
Proven communication skills (written and verbal) to store team, operations managers, District Managers & corporate partners
Desire to succeed in a high growth, fast-paced retail environment
Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible working hours
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Retail OperationsPOS System ManagementStock ReplenishmentPricing and Markdown ProcessesInventory ControlConsumer ServiceProduct KnowledgeVisual PresentationAsset ProtectionLoyalty Program Promotion

Soft Skills

LeadershipCommunicationTeam CollaborationProblem SolvingFlexibilityTime ManagementEmpowermentCustomer Service OrientationAdaptabilityMotivation