Store Manager

Crocs, Inc.

Store Manager leading a retail team to enhance consumer experience. Focus on sales, customer service, and staff development at Crocs, Inc.

Posted 5/27/2026full-time🇨🇳 ChinaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver outstanding service to our consumers using our C.H.A.R.M service model
Leads the store team in surpassing performance metrics including sales, consumer service and charms
Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
Lead visual presentation, product flow, replenishment, and operational standards throughout the store
Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management. Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Requirements

What you’ll need

Must be 18 years or older
3 – 4 years of total retail experience; with a preference for candidates with previous Store Manager experience.
Proven leadership skills with the ability to challenge, empower, and drive team results
Strong communication skills (written and verbal) to successfully connect with store team members, operations managers, district managers and corporate partners
Desire to succeed in a high growth, fast-paced retail environment
Flexibility in work schedule including availability for nights, weekends, holidays and extended hours.

Benefits

Comp & perks

Employee benefits package
Competitive salary
Flexible working hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analytical thinkingreportingvisual presentationproduct flowstock room managementPOS system managementinventory controlshortage preventionpricing processesmarkdown processes

Soft Skills

leadershipcommunicationteam empowermentstrategic decision makingflexibilityproblem solvingcollaborationorganizational skillscustomer serviceinclusive environment