Store Manager

Crocs, Inc.

Store Manager at Crocs leading a dedicated team to enhance consumer experiences and exceed sales metrics. Focused on training, visual merchandising, and maintaining operational standards in retail.

Posted 5/23/2026full-timeAlor Setar • 🇲🇾 MalaysiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver outstanding service to our consumers using our C.H.A.R.M service model
Leads the store team in surpassing performance metrics including sales, consumer service and charms
Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
Lead visual presentation, product flow, replenishment, and operational standards throughout the store
Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Requirements

What you’ll need

Possess at least STPM / A Level / Diploma / Advanced Diploma or above preferred
Minimum 5 years of total retail experience; preferably with previous Store Manager experience.
Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
Professional working proficiency in English, proficiency of other language(s) will be an advantage
Proven communication skills (written and verbal) to successfully connect with store team, operations managers, District Managers & corporate partners
Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email and able to operate retail Point of Sale system
Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
Desire to succeed in a high growth, fast-paced retail environment

Benefits

Comp & perks

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Hard Skills & Tools

retail operationsinventory controlanalytical thinkingreportingstock replenishmentpricing processesmarkdown processesvisual presentationconsumer serviceproduct knowledge

Soft Skills

leadershipcommunicationteam empowermentflexibilityorganizational skillsproblem-solvinginterpersonal skillsstrategic decision-makinginclusive environmentcollaboration

Certifications

STPMA LevelDiplomaAdvanced Diploma