Store Manager

Crocs, Inc.

Store Manager leading a team at Crocs, Inc. to drive sales and enhance customer experience while developing talent.

Posted 5/10/2026full-timePutrajaya • 🇲🇾 MalaysiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver outstanding service to our consumers using our C.H.A.R.M service model
Leads the store team in surpassing performance metrics including sales, consumer service and charms
Apply analytical thinking & company reporting to find opportunities within store
Empowering the team to make strategic decisions
Lead visual presentation, product flow, replenishment, and operational standards throughout the store
Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management
Support team members in the daily execution of retail operations

Requirements

What you’ll need

At least STPM / A Level / Diploma / Advanced Diploma or above preferred
Minimum 5 years of total retail experience; preferably with previous Store Manager experience
Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
Professional working proficiency in English, proficiency of other language(s) will be an advantage
Proven communication skills (written and verbal)
Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email
Able to operate retail Point of Sale system

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible working arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

retail operationsanalytical thinkingperformance metricsvisual presentationproduct flowstock room managementPoint of Sale systemMicrosoft WordMicrosoft PowerPointMicrosoft Excel

Soft Skills

leadershipcommunicationteam empowermentstrategic decision makingflexibilityorganizational skillsproblem solvinginterpersonal skillsinclusive environmentcollaboration

Certifications

STPMA LevelDiplomaAdvanced Diploma