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VP Global Wholesale Customer Operations
Crocs, Inc.. Define and execute the global vision and long-term strategy for Wholesale Customer Operations.
Posted 5/7/2026full-timeRemote • Colorado, Massachusetts • 🇺🇸 United StatesLead💰 $285,000 - $310,000 per yearWebsite
About the role
Key responsibilities & impact- Define and execute the global vision and long-term strategy for Wholesale Customer Operations.
- Serve as the senior customer advocate for wholesale customers.
- Provide executive thought leadership on global operating models.
- Continuously improve the effectiveness and scalability of the established Global Customer Operations Center of Excellence.
- Govern global customer compliance frameworks.
- Drive a culture of continuous improvement.
- Own and drive the end-to-end usage of analytics, as well as integration of AI across wholesale customer operations processes.
Requirements
What you’ll need- Bachelor’s degree in Supply Chain, Business, Engineering, or related field
- MBA or Master’s degree preferred
- 15+ years of progressive leadership experience in Wholesale Customer Operations or Supply Chain
- Proven experience leading global teams across the Americas, EMEA, and APAC
- Demonstrated success improving the effectiveness of a Global Center of Excellence
- Strong track record driving data-driven digital transformation
Benefits
Comp & perks- Medical, dental, and vision coverage
- Life and AD&D insurance
- Short and long-term disability coverage
- Paid time off
- Employee assistance program
- Participation in a 401k program with company match
- Additional voluntary benefits
ATS Keywords
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Hard Skills & Tools
analyticsAI integrationglobal operating modelscompliance frameworksdata-driven digital transformation
Soft Skills
executive thought leadershipcustomer advocacycontinuous improvementleadershipcross-cultural team management
Certifications
Bachelor’s degreeMBAMaster’s degree