Crocs, Inc.

General Manager, Talange Outlet

Crocs, Inc.

full-time

Posted on:

Location Type: Office

Location: Talange • 🇫🇷 France

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Job Level

Mid-LevelSenior

Tech Stack

Flux

About the role

  • Lead a dedicated team of associates and store leaders daily to create exceptional customer experiences.
  • Your focus will be to drive sales, deliver outstanding customer service, maintain visual presentation standards, and develop talent within the store.
  • Deliver exceptional customer service using our C.H.A.R.M service model.
  • Lead the store team to exceed performance indicators, including sales, customer service, and C.H.A.R.M metrics.
  • Use analytical thinking and corporate reporting to identify in-store opportunities that enable the team to make strategic decisions.
  • Oversee visual merchandising, product flow, replenishment, and overall store operational standards.
  • Create and foster a welcoming and inclusive environment that supports internal growth and develops an external talent network.
  • Coordinate, delegate, prioritize, and meet store deadlines while ensuring effective follow-up of daily activities.
  • Contribute to building a team environment that encourages sharing suggestions, ideas, and concerns while upholding Crocs Inc. values.
  • Learn and assist across various functions such as customer service, product knowledge, visual merchandising, and inventory management.
  • Support team members in executing daily retail operations, including operating the point-of-sale (POS) system, restocking inventory, assisting with pricing and seasonal sale processes, promoting loyalty programs, maintaining cleanliness and recovery standards, etc.
  • Adhere to Crocs, Inc. asset protection policies and procedures, including shortage prevention, inventory control, and compliance processes.

Requirements

  • More than 4 years of total retail experience, preferably with prior experience as a Store Manager.
  • Proven leadership skills with the ability to challenge, empower, and drive team results.
  • Strong communication skills in English and the local language (written and spoken) to successfully communicate with store team members, operations managers, district managers, and corporate partners.
  • Demonstrated success in setting and achieving store KPIs and in customer retention.
  • Flexible work availability, including nights, weekends, public holidays, and extended hours; regular attendance is essential.
  • A genuine passion for retail and sales, with a commitment to creating memorable shopping experiences for all customers.
  • Strong interpersonal and communication skills, building rapport with customers and team members.
  • A proactive approach to completing tasks effectively with attention to detail.
  • Proficiency in MS Office and various Point of Sale (POS) systems.
  • A commitment to representing Crocs as a proud brand ambassador, embodying brand values and contributing to its success.
Benefits
  • Join our talent community

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
retail experiencestore managementcustomer servicevisual merchandisinginventory managementanalytical thinkingKPI achievementsales performanceasset protectionshortage prevention
Soft skills
leadershipcommunicationinterpersonal skillsteam buildingflexibilityattention to detailproactive approachcustomer rapportempowermentproblem-solving