Cro Metrics

Web Quality Assurance Analyst

Cro Metrics

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $45,000 - $65,000 per year

Job Level

Junior

About the role

  • Partnering closely with the Engineering and Account teams to interpret needs, implement A/B tests, and deliver timely results to clients.
  • Manually performing cross browser, functional, visual, and smoke testing daily across a wide variety of websites, and diving deep into each A/B test to ensure reliable functionality of the web experimentation tools.
  • Perform QA execution on all low or medium levels of complexity more independently with little to no guidance.
  • Perform QA execution on higher levels of complexity, escalations, and troubleshooting with guidance from more senior team members.
  • Ensuring all A/B test issues are identified, understood, and resolved or addressed with the team through regular written check ins, video chats, and retrospectives.
  • Documenting learnings and observations regularly to help disseminate information the team needs to succeed.
  • Continuously expanding your experimentation knowledge through self‑study, mentorship, and cross‑functional collaboration.

Requirements

  • 1+ year quality assurance experience in a professional environment focused on websites or web application or 2+ years customer service experience or other experience in a high communication role.
  • Technically-minded — Although no prior experience in experimentation is required, the position can get fairly technical when it comes to the web functionality, experimentation, and tools, resembling a Tier 2 IT Support role.
  • Critical thinking — You can analyze a problem, ask probing questions, and iterate on your own processes.
  • Attention to detail — You have high attention to visual detail, can communicate clear and specific step by step instructions, and leave no stone unturned.
  • High communication — You enjoy writing (a lot), collaborative problem solving, providing clear plans of action, and jumping on a video call.
Benefits
  • 401(k) with 100% match up to 4%
  • Medical, dental, and vision insurance with 90%+ employer contribution
  • HSA, HRA, FSA, wellness and pet care benefits
  • 4 weeks PTO (5 weeks after 3 years) + paid bereavement and parental leave
  • Professional development support with customized career planning
  • Laptop and gear of your choice
  • Fully remote work culture with welcome packages, surprises, and an annual retreatAccess to group performance coaching sessions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quality assuranceA/B testingcross browser testingfunctional testingvisual testingsmoke testingtroubleshootingdocumentationweb experimentation toolsIT support
Soft Skills
critical thinkingattention to detailhigh communicationcollaborative problem solvingself-studymentorshipcross-functional collaborationwritten communicationproblem analysisprocess iteration