CRM PipeRun

Backend Engineer

• Criar novas funcionalidades e evoluir as existentes no backend.
• Construir APIs seguras, eficientes e bem documentadas.
• Participar ativamente do planejamento técnico e contribuir com soluções técnicas inovadoras.
• Garantir a qualidade do código com testes abrangentes e realizar code reviews.
• Colaborar na identificação e correção de bugs e atuar na melhoria contínua da infraestrutura.
• Colaborar no planejamento e no cumprimento das metas de cada sprint.

Desenvolvedor de Software, BackEnd

Operations

• Map operational workflows for the Customer Services area — covering Implementation, Customer Success and Support — to understand integrations, interdependencies and areas for improvement in existing processes.
• Document procedures, routines and policies for the area, ensuring clarity, traceability and standardization of practices across teams and tools.
• Integrate and maintain systems used by the area (CRM, internal platforms, support and automation tools), ensuring operational fluidity and data consistency.
• Ensure the quality, consistency and integrity of information in tools and databases, reinforcing the reliability of reports and strategic decisions.
• Develop and maintain dashboards and performance reports that turn data into visibility and management support for teams and area leaders.
• Continuously monitor operational KPIs, identifying deviations and proposing corrective and preventive actions that sustain operational efficiency and predictability.
• Implement improvements and automations in processes and tools based on performance analysis and optimization opportunities observed in daily operations.
• Track strategic area KPIs — such as Health Score, CSAT, Net Churn, TPR and Success Milestones — providing analyses and insights that support continuous improvement of the customer experience.

Desenvolvedor de Software, BackEnd

Operations Analyst