Head of Delivery Excellence

Critical Software

Head of Delivery Excellence at Critical Software responsible for evolving project delivery methods and incorporating AI solutions. Collaborates with teams to simplify processes and ensures consistent quality across projects.

Posted 7/29/2026full-timeLisbon • 🇵🇹 PortugalLead💰 €57,106 - €100,221 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in delivery and operations leadership, focusing on improving team performance through practical process implementation and data-driven decision-making. Capable of fostering collaboration and continuous improvement while leveraging modern tools and AI for operational insights.

Highest-signal resume keywords

10+ Years Experience In Delivery LeadershipTrack Record Of Improving Team DeliveryExperience With Modern Delivery ToolsCuriosity In Applying AI To OperationsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementRisk ManagementData AnalysisProcess ImprovementForecastingPerformance MeasurementOperational InsightsProgram LeadershipAgile MethodologiesSoftware Engineering

Soft Skills

CollaborationCoachingInfluencingAdaptabilityLow-Ego Approach

Tools & Technologies

Modern Delivery ToolsAI PlatformsData-Driven Environments

Industry Keywords

Dynamic EnvironmentsComplex Project EnvironmentsContinuous ImprovementTeam Leadership

About the role

Key responsibilities & impact

Design and evolve how we deliver projects across the company - from planning and execution to risk management and forecasting
Focus on clarity, simplicity, and real-world usability, avoiding unnecessary complexity
Drive the adoption of modern tools and platforms that improve visibility, coordination, and decision-making
Explore and implement AI to support planning, forecasting, risk detection, and operational insights
Help teams deliver more consistently by improving how we measure, track, and act on delivery performance
Turn data into insight, and insight into action
Support the development of project managers and technical leaders, helping them strengthen ownership, leadership, and execution capabilities.
Build a strong internal community focused on continuous improvement
Partner with delivery teams across markets to understand what works and what doesn’t, and scale best practices without imposing heavy processes.

Requirements

What you’ll need

10+ years of Experience in delivery, operations, or program leadership roles in dynamic environments
Track record of improving how teams deliver, by not just defining processes, but making them work in practice
Background in software, engineering, or complex project environments
Pragmatic and hands-on - you care more about what works than what looks good on paper
Comfortable operating with ambiguity and driving change across teams without formal authority
Strong bias for simplicity, speed, and impact
Experience with modern delivery tools and data-driven environments
Curiosity and practical interest in applying AI to real operational problems
Ability to influence and coach teams and leaders across the organisation
Strong communication skills and a collaborative, low-ego approach.

Benefits

Comp & perks

Private health insurance
Employee Assistance Programme (mental health, legal, financial support)
Home office support
Extra holidays: 2 additional days after year one, more as time goes on
Extra parental leave: 2 additional months fully paid
Gradual return-to-work support: We’ll help you ease back from long breaks
Sabbatical programme for long-term employees
Training, mentorship, and growth opportunities: we'll invest in where you want to go next