PMO Director

Critical Software

PMO Director leading project management evolution at Critical Software, ensuring effective delivery and performance across multiple markets. Embracing modern tools and practices, including AI enhancements.

Posted 4/21/2026full-timeCoimbra • 🇵🇹 PortugalLeadWebsite

About the role

Key responsibilities & impact

Define and evolve project management practices across the organisation, ensuring consistency while allowing flexibility for different customers and markets
Establish clear governance models that enable visibility, early risk detection, and predictable delivery outcomes
Lead the evolution of project management tools and platforms across the organisation
Drive the adoption of data-driven decision-making and reporting to improve forecasting accuracy and operational visibility
Explore and implement AI-driven solutions to enhance planning, risk management, resource allocation, and delivery performance
Lead the development of project management capabilities across the organisation, including training, coaching, and mentoring
Support the growth of both project managers and technical leaders, strengthening leadership skills and delivery ownership
Foster a culture of accountability, continuous improvement, and pragmatic execution
Work closely with Operations Directors, Business Development, and Technology leadership to ensure alignment between delivery, customer expectations, and technical execution
Act as a key partner to the COO in strengthening the overall delivery system and scaling operations effectively
Promote knowledge sharing and alignment across markets, enabling consistency without unnecessary bureaucracy

Requirements

What you’ll need

10+ years of experience in Project/Program management, PMO leadership, or delivery management
Proven experience in defining and implementing PMO structures, processes, and governance in complex organisations
Background in software engineering, technology services, or mission-critical environments
Experience working across multiple projects, customers, or markets
Strong experience with project management tools and platforms (e.g., Jira, MS Project, or similar)
Focus on developing people, particularly project managers and technical leaders in their leadership and communication skills
Good judgement when it comes to structure: able to define direction and frameworks, but not overly attached to process for its own sake
Practical familiarity with AI or automation in a delivery or operational context
Hands-on, pragmatic mindset with a strong focus on outcomes and simplicity
Ability to balance structure and flexibility, avoiding over-engineering while ensuring control and quality
A practical problem-solver who thrives in dynamic environments and focuses on getting things done
Curious and open to innovation, with a drive to continuously improve how work is delivered

Benefits

Comp & perks

Work that fits your life, not the other way around
Offices designed to make you feel like you belong
A team that knows how to work hard, but also how to have fun
Pay that makes you feel valued, plus performance-based rewards
Your growth is our priority: training, support, and opportunities!
Private Health Insurance
Employee Assistance Programme
Home Office Support
Extra Holidays
Extra Parental Leave
Flex-time
Gradual Return to Work Support
Away From Keyboard - Sabbatical programme

ATS Keywords

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Hard Skills & Tools

project managementPMO leadershipdelivery managementAI-driven solutionsdata-driven decision-makingrisk managementresource allocationsoftware engineeringgovernance modelsforecasting accuracy

Soft Skills

leadershipcoachingmentoringcommunicationaccountabilitycontinuous improvementproblem-solvingcuriosityflexibilityjudgement