Account Executive

• Own renewal and expansion outcomes for a defined portfolio of mid-market customers, achieving quarterly and annual GRR/NRR targets.
• Identify whitespace opportunities and lead commercial conversations around product expansions such as IIQ, Develop, or multiyear upgrades.
• Collaborate with Customer Success to align on customer health, usage trends, and risk mitigation plans.
• Execute renewal playbooks and manage all aspects of pricing, packaging, and negotiation in partnership with Legal and Finance.
• Maintain accurate pipeline hygiene, renewal forecasts, and opportunity management in Salesforce.
• Lead value-focused discussions with decision makers and champions to reinforce ROI and justify expansion.
• Provide customer insights and competitive feedback to help evolve go-to-market strategy and product positioning.

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Account Executive