Account Executive – Enterprise, CX
Freshworks
Director of Mid-Market Sales
Criteria Corp
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Develop and own the sales and growth strategy for the Middle Market segment within North America Sales.
- Collaborate with Marketing, Sales Operations, and Business Systems teams to audit and optimize processes and technologies for inbound leads.
- Ensure robust tracking and reporting of Middle Market KPIs in partnership with Marketing and Business Systems.
- Work with Marketing to align collateral, messaging, and campaigns for optimal revenue generation within the Middle Market.
- Lead weekly coaching meetings with Sales Executives to drive performance and provide actionable feedback.
- Monitor and review success metrics for campaigns, including open rates, response rates, meetings scheduled, and meetings held.
- Support team members in gaining deeper industry, sales, and product knowledge to enhance customer and prospect engagement.
- Advocate for and implement process and workflow improvements to increase efficiency and effectiveness.
- Assist team members in closing sales, conducting demos, and providing product and industry expertise.
- Coordinate technical training and ongoing professional development for all team members.
- Partner with Sales Leadership and Sales Operations to audit and enhance training programs.
- Collaborate with leadership teams to explore career path opportunities for Sales Executives.
- Work with Marketing to ensure the Middle Market segment is equipped with effective campaigns, tools, and strategies to drive revenue.
- Lead the Middle Market team in meeting or exceeding team quotas and performance goals.
- Regularly review and refine outbound campaign cadences and pipeline management practices.
- Drive the adoption of best practices across the team to maximize outcomes and efficiency.
Requirements
- Proven leadership experience with a strong track record of success in sales management.
- Exceptional organizational and project management skills.
- Deep understanding of HR and Talent Acquisition processes.
- Outstanding communication and collaboration abilities, with a demonstrated capacity to work cross-functionally.
- A proven mentor and coach who takes pride in developing team members and supporting their career growth.
- Experience in partnering with business stakeholders to deliver impactful projects.
- Ability to analyze, improve, and optimize sales processes to drive outcomes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales managementproject managementKPI trackingprocess optimizationcampaign managementsales trainingcustomer engagementdata analysisworkflow improvementperformance metrics
Soft skills
leadershiporganizational skillscommunicationcollaborationmentoringcoachingcross-functional teamworkproblem-solvingfeedback deliverycareer development
