Ensure exceptional customer experiences, fostering satisfaction and loyalty.
Assist in various aspects of customer communications including email generation, lead management, and light marketing operations.
Serve as a bridge between customers and internal departments, ensuring seamless communication.
Input, verify, and transfer customer and account information between the Trello system and Microsoft 365 Dynamics CRM.
Serve as the main contact for customer order fulfillment requests including sales, technical support, and customer service.
Attend client meetings with the CCO/ Founder to document progress of projects within the Project Management system and CRM.
Engage as a Point of Contact to our lower-tier customers for order renewals or order processing needs.
Provide our lower-tier customers will creative solutions utilizing our e-commerce store.
Interact professionally with customers through written and verbal channels.
Deliver impactful messaging concisely and professionally.
Balance multiple demands and prioritize tasks aligned with business objectives.
Adapt swiftly to evolving business needs and company growth.
Forge strong internal relationships across various teams to meet customer needs efficiently.
Facilitate bi-directional communication across departments.
Proactively address customer issues and provide troubleshooting assistance.
Utilize data insights to enhance customer engagement and improve their experience.

Requirements

1-3 years proven success in B2B sales support or customer service
Strong communication, strategic thinking, analytical, and interpersonal skills
Proficiency in ERP and CRM systems
Demonstrated ability to collaborate across departments
Basic marketing knowledge and experience is desired, but not required
Familiarity with Order Management programs
Past experience working in a customer-facing service/ supportive administrative role.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

B2B sales supportcustomer serviceemail generationlead managementmarketing operationsorder managementdata insightstroubleshooting

Soft Skills

communicationstrategic thinkinganalytical skillsinterpersonal skillscollaborationadaptabilityprioritizationcustomer engagement