Crisp

Business Development Rep

• Directly train, coach, and manage a team of BDRs/SDRs to drive daily prospecting activity, qualify and schedule inbound leads, and consistently hit their individual targets.
• Own onboarding and training of new BDRs/SDRs through structured, repeatable programs that ramp reps quickly and effectively.
• Quickly identify individual performance issues and proactively address gaps through targeted coaching, structured performance improvement plans, and clear, direct conversations—including termination decisions when necessary.
• Closely measure team and individual performance through accurate reporting, forecasting, KPI tracking, and call reviews.
• Implement, refine, and optimize team playbooks, sales training programs, talk tracks, call scripts, objection-handling guides, and related sales enablement materials.
• Work directly in HubSpot, ensuring your team's activities and pipeline are always accurate, up-to-date, and processes are consistently followed.
• Regularly audit the CRM to ensure leads and opportunities never slip through the cracks.
• Work closely with the Performance Marketing team to provide feedback on lead quality, insights around common objections, trends, and opportunities to improve targeting and messaging.
• Develop and execute meaningful, results-oriented incentive plans to keep reps accountable, motivated, and focused on hitting individual and team targets.

Director of Business Development

Customer Success Manager

• Track video production with clientele and the production department.
• Track performance of social media content, campaigns, community engagement, and overall social presence, and present findings to our clients on a monthly cadence.
• Collaborate with the Creative team and internal partners as they translate strategy into consumer-facing assets.
• Build and maintain client relationships by setting and managing expectations, as well as addressing any client concerns with grace — we aren’t happy unless the client is delighted.
• Serving as a liaison between the client and the cinematographers and editors.
• Creating production booklets for clients (that will ultimately shape the best damn video they’ve ever seen).
• Coordinate and execute all ongoing client campaigns in accordance with program offering/scope as well as optimizing and problem-solving when necessary to make campaigns successful.
• Develop insights into clients’ target audience and their social media usage to inform the overall content and social strategies.
• Implements, monitors, and measures social media campaigns to support broader brand awareness initiatives.
• Minimize churn and program cancellations by maximizing the value our clients realize from our service offerings.
• Develop and execute renewal strategies aligned with client goals and objectives. Build strong client partnerships through open communication and proactive account management.
• Identify opportunities for ascension and upsells as well as ensuring existing clients consistently renew their programs.

Director of Business Development

Client Success Manager