Crisp

Customer Success Manager

• Track video production with clientele and the production department.
• Track performance of social media content, campaigns, community engagement, and overall social presence, and present findings to our clients on a monthly cadence.
• Collaborate with the Creative team and internal partners as they translate strategy into consumer-facing assets.
• Build and maintain client relationships by setting and managing expectations, as well as addressing any client concerns with grace — we aren’t happy unless the client is delighted.
• Serving as a liaison between the client and the cinematographers and editors.
• Creating production booklets for clients (that will ultimately shape the best damn video they’ve ever seen).
• Coordinate and execute all ongoing client campaigns in accordance with program offering/scope as well as optimizing and problem-solving when necessary to make campaigns successful.
• Develop insights into clients’ target audience and their social media usage to inform the overall content and social strategies.
• Implements, monitors, and measures social media campaigns to support broader brand awareness initiatives.
• Minimize churn and program cancellations by maximizing the value our clients realize from our service offerings.
• Develop and execute renewal strategies aligned with client goals and objectives. Build strong client partnerships through open communication and proactive account management.
• Identify opportunities for ascension and upsells as well as ensuring existing clients consistently renew their programs.

Client Success Manager