Events Program Lead

Crisis Text Line

Events Program Lead responsible for creating engaging virtual and hybrid events at Crisis Text Line. Collaborating with multiple teams to enhance volunteer connection and community engagement.

Posted 4/29/2026full-timeRemote • California, Colorado, Connecticut, Florida, Illinois, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, North Carolina, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington • 🇺🇸 United StatesSenior💰 $67,452 - $76,388 per yearWebsite

About the role

Key responsibilities & impact

Design and deliver engaging virtual and hybrid events that foster volunteer connection, learning, and community, leveraging a variety of formats (e.g., panels, discussions, interactive sessions) beyond traditional webinars.
Audit and evolve existing events into a cohesive, data-informed strategy that reflects community needs, engagement patterns, and organizational priorities.
Partner with the Learning & Engagement Manager to assess current events, identify gaps, and define a roadmap for scalable, high-impact event programming.
Collaborate with SMEs, Learning Design, Community, and Clinical partners to shape event content and experiences that are impactful, inclusive, and aligned with mission priorities.
Facilitate dynamic, discussion-driven events—guiding conversations and elevating diverse perspectives.
Serve as both host and operational lead for events, overseeing logistics, platforms, and seamless end-to-end execution.
Bring a strong point of view on event tools, platforms, and engagement strategies, selecting the right formats and technologies to support scale and impact.
Evaluate event effectiveness using qualitative and quantitative data, and continuously iterate to improve reach, engagement, and overall experience.
Build scalable, repeatable processes that ensure consistency, accessibility, and excellence as event programming grows.
Project manage event initiatives from concept through execution, ensuring timelines, quality standards, and experience goals are met.

Requirements

What you’ll need

4+ years of experience designing and delivering virtual or hybrid events, community programming, or engagement initiatives.
Proven ability to design and execute events end-to-end, from concept through facilitation and operations, with experience using a variety of formats (e.g., panels, discussions, interactive sessions).
Demonstrated experience facilitating live events or conversations, with the ability to guide discussion, engage participants, and create an inclusive, dynamic experience.
Experience evaluating and evolving existing programs or events using feedback, engagement data, or user insights to improve effectiveness and impact.
Strong project and program management skills, with the ability to manage multiple events or initiatives simultaneously while maintaining quality and timelines.
Experience collaborating cross-functionally with subject matter experts (SMEs) and partners across teams such as Learning, Community, Clinical, Marketing, or Operations.
Ability to operate independently in ambiguous, fast-moving environments and contribute to building new or evolving programs from the ground up.
Strong judgment in selecting event formats, tools, and technologies to support engagement, accessibility, and scale.

Benefits

Comp & perks

Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind
Employer-funded HSA contributions
Generous PTO, sick time, and 19 paid holidays with a winter break
12 weeks of fully paid parental leave after 26 consecutive weeks of service
Monthly internet and mental health stipends
Annual Wellness Stipend
Home office and professional development stipends
403(b) retirement plan with employer contribution
Sabbatical after 3 years of service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

event designevent deliveryprogram managementdata analysisfacilitationlogistics managementcontent developmentevaluationprocess improvementcommunity programming

Soft Skills

collaborationcommunicationjudgmentadaptabilityinclusivitydynamic engagementproject managementproblem-solvingleadershipcreativity