Learning Designer

Crisis Text Line

Learning Experience Designer at Crisis Text Line developing engaging learning programs for volunteers. Designing and evaluating training initiatives to empower mental health support through innovative learning.

Posted 4/21/2026full-timeRemote • California, Colorado, Connecticut, Florida, Illinois, Iowa, Maryland, Massachusetts, Missouri, Montana, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $67,452 - $75,768 per yearWebsite

About the role

Key responsibilities & impact

Design and develop engaging, high-impact learning programs—not just individual courses
Create content for new volunteer onboarding and ongoing education
Apply adult learning principles to create meaningful, memorable learning experiences
Develop structured learning journeys, assignments, and certification pathways
Continuously improve content through iteration, feedback, and evolving needs
Conduct learning needs analyses to inform program design
Define success metrics and evaluate learning effectiveness
Design assessments (formative and summative) that measure competency and readiness
Build scalable frameworks, templates, and standards for learning design
Play a key role in LMS migration and optimization
Design learning experiences directly within LMS platforms
Ensure content is accessible, well-structured, and scalable
Collaborate closely with clinical, learning & engagement, and subject matter expert teams
Translate complex or sensitive content into clear, engaging learning experiences
Partner with internal and external stakeholders to design and deliver programs
Manage projects end-to-end, including timelines, milestones, and communication

Requirements

What you’ll need

Demonstrated experience designing and delivering learning experiences or programs
Strong application of adult learning principles in practice
Experience using e-learning authoring tools (e.g., Articulate Storyline, Rise, or similar)
Experience working within or building content for learning management systems (LMS)
Understanding of accessibility standards and inclusive learning design
Experience creating or editing written, video, or multimedia content
Ability to develop visually engaging learning materials (e.g., Canva or similar tools)
Experience managing projects, timelines, and deliverables

Benefits

Comp & perks

Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind
Employer-funded HSA contributions
Generous PTO, sick time, and 19 paid holidays with a winter break
12 weeks of fully paid parental leave after 26 consecutive weeks of service
Monthly internet and mental health stipends
Annual Wellness Stipend
Home office and professional development stipends
403(b) retirement plan with employer contribution
Sabbatical after 3 years of service

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

learning program designadult learning principleslearning needs analysisassessment designcontent creationproject managementmultimedia content editingvisual learning material developmentLMS optimizationscalable learning frameworks

Soft Skills

collaborationcommunicationfeedback incorporationstakeholder partnershipiterationorganizationcreativityproblem-solvingadaptabilityattention to detail