Crisis Counselor Supervisor, Bilingual – Part-Time
Crisis Text Line
part-time
Posted on:
Location Type: Remote
Location: Colorado • Connecticut • United States
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Salary
💰 $25 per hour
About the role
- Perform active rescues when texter safety has been identified as imminent risk
- Monitor volunteer Crisis Counselor conversations for training adherence and quality support
- Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations
- Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety
- Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required
- Provide real time feedback on conversation quality.
- Participate in trainings and internal working groups to increase quality service delivery
Requirements
- 3+ years of crisis intervention work experience beyond volunteerism.
- You are bilingual, ie. fluent in English and Spanish (written & verbal).
- Ability to work flex shifts as needed to meet the needs of the business outside of assigned shifts, up to 26 hours per week, including weekends, nights, and holidays.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
crisis interventioncommunicationtraining adherencequality supportcoping skillssafety protocolsreal time feedbackproblem-solvingbilingualflexibility