Billing and Collections Associate

Billing and Collections Specialist managing accounts receivable at CRIO. Responsible for timely collections and maintaining client relationships.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $24 per hourWebsite

Key responsibilities & impact

Manage process for collecting customer payments per invoice terms
Handle inbound and outbound e-mail and call communications
Establish relationship with customers to ensure timely payment of invoices
Understand and be able to explain contract pricing and billing practices
Process and review account adjustments
Reduce delinquency rate for customers
Enlist the efforts of customer success team and senior management when necessary to accelerate the collection process
Provide exceptional customer service by addressing client concerns and resolving disputes
Utilize tools to organize and report on collection activity

What you’ll need

2+ years of Billing and Collections Experience
Proven experience in collections
Strong phone etiquette with excellent verbal communication skills
Strong problem-solving skills, with the ability to prioritize tasks
Ability to build strong relationships with customers and key stakeholders
Strong organizational skills and attention to detail
Proficient in customer service practices, ensuring client satisfaction throughout the collection process
Ability to work independently as well as part of a team in a fast-paced environment
Familiarity with financial reporting and analysis tools, such as QuickBooks, NetSuite, Excel, Google Sheets, and Monday.com

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

billingcollectionsfinancial reportingaccount adjustmentscontract pricingbilling practices

Soft Skills

verbal communicationproblem-solvingrelationship buildingorganizational skillsattention to detailcustomer serviceindependenceteamworkprioritization