CRIO

Billing and Collections Associate

CRIO

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $45,000 - $54,000 per year

About the role

  • Manage process for collecting customer payments per invoice terms
  • Handle inbound and outbound e-mail and call communications
  • Establish relationship with customers to ensure timely payment of invoices
  • Understand and be able to explain contract pricing and billing practices
  • Process and review account adjustments
  • Reduce delinquency rate for customers
  • Enlist the efforts of customer success team and senior management when necessary to accelerate the collection process
  • Provide exceptional customer service by addressing client concerns and resolving disputes
  • Utilize tools to organize and report on collection activity

Requirements

  • 2+ years of Billing and Collections Experience
  • Proven experience in collections
  • Strong phone etiquette with excellent verbal communication skills
  • Strong problem-solving skills, with the ability to prioritize tasks
  • Ability to build strong relationships with customers and key stakeholders
  • Strong organizational skills and attention to detail
  • Proficient in customer service practices, ensuring client satisfaction throughout the collection process
  • Ability to work independently as well as part of a team in a fast-paced environment
  • Familiarity with financial reporting and analysis tools, such as QuickBooks, NetSuite, Excel, Google Sheets, and Monday.com
Benefits
  • Work from anywhere
  • Unlimited PTO
  • 401k company match
  • Healthcare
  • Dental
  • Vision (Company Paid 100%)
  • Life insurance
  • Professional development
  • Work From Home Expense Reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
billingcollectionsfinancial reportingaccount adjustmentscontract pricingbilling practices
Soft skills
verbal communicationproblem-solvingrelationship buildingorganizational skillsattention to detailcustomer serviceteamworkindependence