CX Ops Associate Analyst

Cribl

CX Ops Associate Analyst supporting customer experience operations at Cribl. Executing post-sales programs to ensure customer success and engagement across multiple services.

Posted 7/30/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-Level💰 $59,500 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Operations and Engagement, utilizing tools like Gainsight for effective post-sales communication. Strong problem-solving abilities and time management skills are essential for thriving in a fast-paced technology environment.

Highest-signal resume keywords

Customer OperationsGainsightCommunication SkillsTime ManagementProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer EngagementAI Tools DevelopmentAutomationData ScienceProgram Coordination

Soft Skills

Customer-First MindsetOrganizational SkillsEager to LearnAttention to Detail

Tools & Technologies

Google WorkspaceZoomSlack

Industry Keywords

TechnologyCustomer ExperienceFast-Paced Environment

About the role

Key responsibilities & impact

Own Professional Service Operations to support and drive successful customer engagements
Execute Post Sales Customer Communication Programs using Gainsight as Cribl’s Customer Success platform
Support related Customer Experience Programs and Operations at a fast paced technology company, and be exposed to related opportunities at Cribl
Develop and apply AI tools for increased automation and efficiency
We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours

Requirements

What you’ll need

A BA or BS degree from an accredited college or university, ideally in technology, data science, or a related field with Computer Science
Recent graduate or early in career with 2-3 years of experience in Customer Operations or related fields
Strong communication skills and a customer-first mindset—you’re comfortable engaging with others and keeping things organized
Prior internship or campus experience in tech, operations, customer support, or program coordination preferred but not required
Proven time management skills; you’ve juggled deadlines, group projects, or leadership roles
Eager to learn, take feedback, and grow in a fast-paced environment
Solid problem-solving instincts and attention to detail
Comfortable using tools like Google Workspace, and other communication tools such as Zoom, Slack, etc.
Preferably located in the San Francisco Bay Area and is able to commute to Cribl’s SF HQ office once per week

Benefits

Comp & perks

health insurance
dental
vision
short-term disability
life insurance
paid holidays
paid time off
fertility treatment benefit
401(k)
equity